Please note: Due to the wooden materials used in this game, it is possible to receive tiles with minor imperfections (chips or scratches), or rarely slightly warped.  Although we maintain the highest production standards, wood is subject to these effects.  If however, you have severely warped tiles, or 5 or more defective tiles in your order, we will replace them.  We ask you take a picture of the damaged tiles and email us.  Thank you.